Differences matter. We are surrounded by and perpetuate implicit and explicit biases, influencing our expectations, interpretations, and behaviors. Initiating genuine conversations about keys to success including how they differ from group to another is essential to increasing the effectiveness of leveraging differences when they add value and managing them when they can interfere with relationships and performance. This presentation engages participants to share real examples that illustrate opportunities, insights, and intentions. It facilitates identifying specific steps to take as consultant/coach/manager/leader to sharpen awareness of differences and to increase options for how to intervene. Over time both similarities AND differences matter.
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